Summit Support

Help with the Summit app, your account, subscriptions, recordings, or Just Summit Headphones.

Contact Us

Email hello@justsummit.co. Include the app version, the device model, what you were trying to do, and any non-sensitive error message you saw. Please do not email audio, transcript text, passwords, authentication codes, or payment-card details.

Recording or Recovery Problems

If a recording appears missing or processing is interrupted, keep the app installed and avoid clearing app storage. Reopen Summit and check Recordings so its recovery process can reconcile the local capture. Tell support approximately when the recording was made and whether the app was backgrounded, locked, offline, or force-quit.

Subscriptions and Restore

Use Restore Past Purchases on Summit's Plans screen when an Apple subscription is not recognised. Apple manages charges and cancellation in your Apple ID subscription settings. Contact us if restore completes but Summit still shows the wrong plan; do not send receipts containing unnecessary personal details.

Privacy and Account Deletion

You can delete your account and associated Summit data in the app under Settings → Account → Delete Account & Data. If you cannot access the app, email us from the address associated with your account. Read the Privacy Policy for details about local data, optional cloud processing, retention, providers, and your rights.

Headphones and Presales

For preorder, refund, delivery, address, or product-development questions, email the same support address and include the name and email used for the order. Never send complete card details.