Refund Policy

Eligible for Refund:

• Genesis 50 Advanced purchases (£49)
• Genesis 50 Professional purchases (£99)
• Requests made within 30 days of purchase
• Any reason - no questions asked

Important Notes:

• Refunded Genesis 50 slots may be made available to other customers
• Access to the Genesis 50 Slack community will be revoked upon refund
• Genesis 50 benefits and lifetime discounts are forfeited with refund
• You cannot repurchase Genesis 50 after receiving a refund (limited to 50 total slots)

Step 1: Contact Us

Email us at hello@justsummit.co with the subject line "Genesis 50 Refund Request"

Step 2: Provide Information

Please include the following in your refund request:

• Your full name
• Email address used for purchase
• Purchase date
• Genesis 50 tier (Advanced or Professional)
• Reason for refund (optional)

Step 3: Confirmation

We will confirm your refund request within 24 hours and process the refund within 5-10 business days.

Processing Time

• Refund approval: Within 24 hours of request
• Refund processing: 5-10 business days
• Bank/card processing: Additional 3-5 business days (varies by bank)

Refund Method

All refunds will be processed to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

Refund Amount

You will receive a full refund of the amount paid, including any applicable taxes. Payment processing fees are non-refundable.

Service Launch Delays

If the Just Summit platform launch is delayed beyond Q4 2025, Genesis 50 members will be eligible for refunds regardless of the 30-day window, until the service launches.

Technical Issues

If technical issues prevent you from accessing Genesis 50 benefits after service launch, we will work to resolve the issue or provide a full refund.

Disputed Charges

If you dispute a charge with your bank or credit card company, please contact us first. We're committed to resolving any issues directly and quickly.

The following are not eligible for refunds:

• Payment processing fees charged by Stripe
• Benefits already consumed (e.g., months of service already used)
• Requests made after the 30-day window (except in special circumstances)